Vertu
Manufacturer and retailer of luxury mobile telephones.
Overview
The design, development and support of a web service and associated ASP.NET web sites that record phone manufacture and customer registration whilst sending relevant information to third party service suppliers.
Technicalities
Designed and developed a web site using C# and ASP.NET (with
Ajax
extensions) that would allow customers to register their purchase of
mobile phones. By registering, customers can access services included
with their phone purchase – initially Concierge and Fortress (a secure
phone contacts backup mechanism). To subscribe customers to these
services it was necessary to communicate with the Concierge and SMS
data provisioning service via SOAP based web services, whilst SyncML
was used to furnish Fortress with user details. As part of the
registration process it was necessary to validate the identity of the
phone being registered – to this end a database of all phones produced
to date was generated and updated via a SOAP web service called from
the production line systems.
To allow the correction of
erroneous user and production data a web site was developed, again in
C# and ASP.NET with Ajax extensions, that allowed support staff to
correct mistakes in the systems database and where appropriate update
the third party systems.
After initial delivery it was decided
to use a web agency to enhance the customer facing web pages. To
support this a web service was developed that wrapped the registration
process allowing the agency to populate it with new customers. As part
of this process the support site was updated to communicate with the
underlying database using the newly developed web service.